Frequently Asked Questions
Below are some of the most commonly asked questions by our customers and visitors to our site. If you have a question that is not covered here you can ask it by emailing us at firstname.lastname@example.org. If you prefer you may call us at 1.888.887.8893. If you get voicemail please leave a number where we can reach you. Questions are typically answered within 1 business day.
Here are the most Frequently Asked Questions:
1. What are your store hours?
Monday: 9am - 6pm
Tuesday-Thursday: 8am - 6pm
Friday: 9am - 5pm
Saturday: 9am - 1pm
Call 1.888.887.8893 for appointments outside of normal business hours.
2. Where is WrestlingMart located?
WrestlingMart is located off the I-405 and I-5. The address is:
Irvine, CA 92618
3. Do you offer a discount for large orders or team orders?
Yes - we do! Our team pricing is competitive we will beat any prices. Please give us a call at 1.888.887.8893 to get a quote.
4. Do you accept purchase orders?
Yes. Please email or fax your purchase order to email@example.com or 1.949.727.3268.
5. Do you have women's shoes?
Of course we do! Do you think we could forget about all of the wrestling chicks out there? All wrestling shoes are unisex and are based on men's sizing. Click the conversion chart link below to see women's sizing.
Shoe size Conversion Chart
Example: A woman with a women's size 8.5 would need a size 7 wrestling shoe.
6. Do you price match?
Yes - we do, but not on Sale or Specially Priced items. We offer everyday great prices. If you find it cheaper, give us a call at 1.888.887.8893 and we will match it.
7. Where can you ship to?
We are able to ship within the United States, and to U.S. Military Bases overseas.
8. Will I be emailed a tracking number?
As soon as your order ships, you will be emailed a tracking number. The tracking number will be the emailed to the email used when checking out.
9. What shipping options do you offer?
We offer FedEx Real Time shipping for online orders. Call 1.888.887.8893 for a rush order or for shipping pricing.
10. What types of payment are possible?
We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept money orders and personal checks. All money orders and checks must be mailed in to us before we ship the order. All orders paid for by check will be held for 7-10 business days until the check clears. Orders paid by money order or certified check will be shipped within 1 -2 business days of receipt. Orders can also be placed via Purchase Orders. All Purchase Orders must be on official company letterhead and will be verified before the order is shipped. Payment terms on Purchase Orders are 30 days. Please mail all checks, money orders, and purchase orders to:
Attn: Team Order
Irvine, CA 92618
13. What does it mean when you say that my credit card has been declined?
Typically a credit card comes up declined if you accidentally typed in the card number or expiration date incorrectly. The credit card will also come up as declined if you do not have sufficient funds available to cover your order.
14. What is security code/v-code/card code?
This is a 3 or 4 digit code that appears either on the front or back of your credit card. This code ensures that you possess the card and prevents fraud. On most credit cards, this code is found on the back of the card at the end of the signature line, but on an American Express card it is found on the front of the card to the right of the card number.
15. Why do you verify all of this credit card information?
We verify the billing address and security code to make sure you are the actual credit card holder. Our policies are strict but they allow us to offer you competitive prices by reducing fraudulent orders.
16. What is your return policy? How do I return or exchange something?